Payment terms and conditions

Created: 4 June 2026

This covers the payment terms and conditions by which The Comms Guide Ltd (‘we’, ‘us’) sells its services to other businesses (‘the Client’, ‘you’, ‘your business’).

1. Contracts, quotes and prices

1.1 No new or amended contract for services will come into existence without agreement in writing from both The Comms Guide Ltd and the Client.

1.2 Quotes are valid for 30 days, unless otherwise specified.

1.3 Prices quoted are exclusive of Value Added Tax (VAT) and any other applicable government taxes or duties. These will be added to the invoice at the prevailing rate.

2. Invoicing and payments

2.1 We will invoice you the fees for the agreed services in line with an agreed schedule, or weekly in arrears if no schedule has been set.

2.2 In addition to the fees, we can invoice you for expenses, unless otherwise agreed in advance. Reasonable expenses include – but are not limited to – travelling expenses such as train tickets or mileage at the approved HMRC mileage rate, hotel costs, subsistence and associated expenses; and the costs of materials or third-party services required by us to deliver the agreed services.

2.3 We reserve the right to invoice a non-refundable advance deposit, and will tell you if we are going to do this. Work on the agreed services will start after the deposit has been received.

2.4 Invoices must be paid in full within 15 days from the invoice date, unless otherwise agreed in advance. Payments are to be made in £GBP via electronic bank transfer (BACS or CHAPS) to our business bank account, details of which will be specified on the invoice.

3. Invoice disputes, intellectual property and cancellation

3.1 If you dispute any item on an invoice, you must notify us in writing within seven calendar days of the invoice date, clearly explaining the reason for the dispute. You must still pay all undisputed elements of the invoice by the original due date. Once the dispute is resolved, any agreed adjustments will be handled through a credit note or immediate payment.

3.2 In the event of overdue payment, we reserve the right to charge interest and debt recovery costs in accordance with UK Government standards. We also reserve the right to stop providing our services to you with immediate effect. In either scenario, we will inform you in writing.

3.3 Ownership of any intellectual property assets we created as part of our agreed services will remain ours until we have received payment in full.

3.4 If we have reasonable concerns about the financial stability of your business or likelihood of you not paying us for our services, we reserve the right to demand immediate payment of all outstanding invoices. We also reserve the right and to stop providing our services to you with immediate effect. In either scenario, we will inform you in writing.

3.5 If you wish to cancel your agreed contract for services with us, notice must be given in writing in line with the terms of our contract. If the contract is silent on this, the notice period will be seven calendar days. If these terms aren’t met, we reserve the right to charge a fee for cancellation which will be commensurate to our losses (for example for services that would have been delivered to you during a contract notice period, if that notice period was not observed).

4. Governing law and jurisdiction

4.1 The laws of England and Wales govern this Agreement. The Comms Guide Ltd and the Client are subject to the exclusive jurisdiction of the courts of England and Wales.